COVID 19 What to Expect

COVID-19 What to Expect When You Arrive

The Regional YMCA is in Stage 1 of the Reopen Phases!

We are excited to welcome our members back when we reopen our facilities on Monday, June 22nd at 6:00am.
We thank you for your support, patience and for staying with us, because you understand the Y is more than a gym. We are a community. We missed you and are grateful to welcome you back.



Traveling out of the State of Connecticut or Country

In accordance with Governor Lamont’s Executive Order 7BBB, effective June 25, 2020, we will require children and staff that attend/ work at our program to self-quarantine at home for 14 days upon return if they have traveled to a state with a high infection rate of Covid-19.  The State of Connecticut maintains an information page related to COVID-19 including the travel advisory and all residents are encouraged to consult it regarding their travel and any subsequent need for self-quarantine. This information can be found at:

The list of affected states will be updated on a regular basis as the situation develops across the country. The term of this policy will coincide with the travel advisory or until Executive Order 7BBB expires. In addition, families that travel out of the country will also be required to self-quarantine for a period of 14 days.

*Subject to Change

Greenknoll Facility

Monday and Wednesday 6:00am-12:00pm then 4:00pm-8:00pm
Tuesday and Thursday: 8:00am- 4:00pm
Friday: 6:00am- 12:00pm
Saturday and Sunday: 8:00am-12:00pm

Youth Development and Aquatic Center (Outdoor Pool)

Monday through Friday: 5:00am-6:45am
Monday through Friday: 5:00pm-8:00pm
Saturday and Sunday: 6:00am-5:00pm

*Subject to Change

Importance Notes About the Reservation System:

  • There will be a reservation system in place for members to reserve a time slot to utilize the facility, pools and limited group exercise classes.
  • Reservations for time slots will be available a week in advance, and will open at 8am on Mondays for the following week.
  • Time slots have been created to allow members to utilize the facility for a specific period of time while maintaining social distancing.
  • There will be limited spots available during each time block in stage 1 of reopening. Please register for 1 visit per day.
  • Members are asked to arrive 15 minutes prior to their time slot to allow time for temperature checks and cards to be scanned.
  • Members can register for one-hour time slots in the fitness center (cardio and weight rooms) and 45-minute time slots for lap swim at YDAC or indoor pool.
  • Members will be asked to leave promptly when the time slot is over to allow staff time to clean.
  • Reservations will close 30 minutes prior to the last workout time slot each day.

How to Reserve Your  Time Slot: 

  1. Select “My Account” in top right corner of web page
  2. Log into your online account using email address on file and password you created.
  3. Once logged in, select “browse programs” in top right corner
  4. Select “Facility Reservation System”
  5. This will bring you to the next page where you can select the area you wish to reserve. For example, Indoor Main Pool, Outdoor Pool, Greenknoll Fitness Center
  6. Once you select an area to reserve, all available days and times will be displayed below.
  7. You can select multiple time slots available throughout the week.
  8. Check the box for each time slot(s) you wish to register for and select “reserve”. NOTE: If multiple members are on one account, please select which member is reserving time slot.
  9. If you have multiple family members reserving for family swim, please reserve each member so we can monitor how many are reserving per time slot. As a reminder, only members may reserve time slots, there are no guests at this time.
  10. The next page will confirm what days and times you reserved. If information is correct, select “next”
  11. A green check mark will be displayed once you have successfully registered for your time slot. An email confirmation will follow.

Frequently Asked Questions: 

Q: How many times a week can I sign up for a time slot? 

A: We ask that in stage 1 you sign up for no more than one time per day but there is now no limit on the number of days per week.

Q: Can I just walk in without making a reservation?

A: At this time, we will not be accepting walk-ins.

Q: What if I’m running late for my time slot? 

A: We understand that things happen. We ask if you are running late and unable to arrive during the 15 minute check in period, to please call the front desk from your car to let staff know you are arriving. Staff will then provide you with instructions on how to enter the facility.

Q: If I don’t have access to a computer how can I sign up for a time slot? 

A: Please call the front desk after 8am daily for assistance with registering for time slots over the phone (203) 775-4444. We will gladly make those reservations for you.

Q: Can I bring a guest with me? 

A: At this time we will not be allowing guests or Nationwide members.

Q: Do I have to reserve a spot for group exercise classes? 

A: Yes, a limited group exercise schedule will be offered and members will have to reserve a spot in outdoor and virtual classes so that we can manage capacity and maintain social distancing.

Thanks for taking the time to review the reservation process and the FAQ’s. Please don’t hesitate to ask questions. You can call the front desk for assistance at 203-775-4444.

While we are enthusiastic to reopen, the safety of our staff and members is our number one priority. Therefore we are opening areas with restrictions in order for everyone to be as safe as possible. In addition, we are thoroughly cleaning on a daily basis and will follow a strict cleaning schedule so we may continue to provide a safer environment.


  • Wellness Center (cardio, strength and free weights)
  • Pool (lap swim and family swim)
  • Limited Group Fitness classes (virtually and outside)
  • Personal & small group training (outside and inside)
  • Summer Camp (beginning June 22)
All areas will be operating at a limited capacity and with social distancing restrictions. Reservations will be required to use the facility, Group Fitness Classes, Personal Training and Lap Swim.
*more details to follow
Family noodle night event with girl swimming
  • Locker rooms (Available for restroom use only)
  • Showers (Please shower at home and arrive in your suit ready to swim)
  • Babysitting (Kids Corner)
  • Basketball, Pickleball, Open Gym and Indoor Track
  • Steam rooms
  • Saunas
  • Yoga and Exercise mats (Please bring your own)
  • Water fountains (Available for bottle filling only )
  • Coffee Stations
  • Guest Passes (Try It Tuesday and Guest Pass Thursday)
  • Nationwide Memberships
  • Members will be required to bring their membership card or scan in using the Regional YMCA App.
  • In accordance with CDC guidelines, before entering the Y your temperature will be checked.
  • You must wear a face covering while in common areas of the Y including lobby, hallways,bathrooms and weight room.
  • Bring a water bottle from home, as water fountains will be available for bottle filling only.
  • We have added additional hand sanitizing stations throughout the facility.
  • All members are required to clean all equipment before and after use.
  • If you are not feeling well, please stay home and get healthy.
  • We encourage the vulnerable populations of our Y to be cautious and follow recommended CDC guidelines when returning to physical activity outsire your home.
  • If you previously chose to cancel your membership or put it on hold, please contact Megan Hebert at to reactivate your membership in order to make a reservation and use the YMCA.

There is only ONE email permitted on a family account to set up an online registration. However, once set up, all members of the family can register for time slots individually.

Camp Greenknoll Contact:

Sean Turner
Camp Director
203.775.4444 x 103